Warrenty

[CodySummers]

There is a defect in my BSFT. I just received it and it worked at first but now it does not get warm even on level 3. I don't know if there is a loose connection or what. How do I go about returning it for a replacement BSFT? It says to return it with the receipt but I never got a receipt. Do I sent it back in the box it came in, which has the UPS code on it?

[Tobias]

There is a defect in my BSFT. I just received it and it worked at first but now it does not get warm even on level 3. I don't know if there is a loose connection or what. How do I go about returning it for a replacement BSFT? It says to return it with the receipt but I never got a receipt. Do I sent it back in the box it came in, which has the UPS code on it?

Afternoon,

I'm sorry to hear you are having issues with your BFST Wrap!

If you could contact us, our toll-free number is 1-844-400-2525 or you can email us directly at service@kingbrand.com.

We are more than happy to take a look into the matter for you and hopefully get this corrected.

Thank you,

Tobias

[CodySummers]

Ok thank you